SaaS Terms of Service

1Accounts and administrators

You appoint your workspace administrators and decide who can use the Service. Each plan sets limits on organizations, branches, and users. You must give accurate account information, keep credentials confidential, and tell us promptly at omar@voratechllc.com if you suspect unauthorized access. You are responsible for the actions of the users you authorize.

An account can be transferred to another organization only on a formal request, after we verify and approve it.

2Your right to use the Service

During your subscription, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes, within your plan’s limits and these SaaS Terms.

You may not: (i) use the Service for fraud or in violation of any law; (ii) attempt unauthorized access, bypass user permissions, or access another organization’s data; (iii) upload malicious code or interfere with the Service; (iv) reverse engineer the Service except where the law allows it; (v) resell or provide the Service to others without our authorization; or (vi) send spam or abuse our APIs.

3Fees, renewal, and cancellation

Fees, billing period, currency, and plan are set out in your Order. ErpVora is billed monthly through Paddle.com, the Merchant of Record, and renews automatically until you cancel; Paddle’s Buyer Terms also apply to those payments. VoraCashier is paid in advance for a month or a year and does not renew automatically. Prices exclude taxes unless stated, and the total is shown before you pay. You can cancel at any time to stop future renewals while keeping access until the end of the paid period. Our Subscription & Cancellation Policy and Refund Policy are part of these SaaS Terms.

Onboarding, data migration, integrations, and custom development are charged only if agreed in an Order or statement of work.

4Your data

You own the data you put into the Service ("Customer Data"). You give us permission to host, process, and transmit Customer Data only to provide and support the Service, keep it secure, and comply with the law. You are responsible for having the right to upload Customer Data, for its accuracy, and for your own tax settings in the Service.

We process Customer Data as described in our Privacy Policy. If you need a data processing addendum (DPA), ask us and we will provide one for signature. We keep Customer Data after your subscription ends; you can ask at any time for an export or for deletion, and we delete it within 30 days of a verified request, except records the law requires us to keep.

5AI features and integrations

AI features send the relevant request and records to an AI model provider to generate a response, within the signed-in user’s permissions. AI outputs can be wrong; review them before relying on them for financial, tax, legal, or other important decisions.

You choose which third-party services to connect, such as payment, email, or messaging providers, and you must have authority to share the relevant records with them. Their own terms govern your use of them, and their fees are separate unless your Order says otherwise. We remain responsible for the integrations we advertise working as described.

6Availability and support

We use reasonable efforts to keep the Service available, backed up, and recoverable, but we do not promise a fixed uptime percentage unless your Order includes one. Beta features are optional and provided as they are. A failure of an outside provider beyond our control does not excuse our own errors.

Support is provided by email on business days, and we reply within one business day. Any further service levels apply only if stated in your Order.

7Suspension and termination

If you breach these SaaS Terms and the breach can be fixed, we will give you 7 days’ notice to fix it before we suspend the Service. We may suspend immediately where there is a security risk or unlawful use. If a payment is not made, access stops when the paid period ends, until payment is made; your data is kept.

You may end your subscription by cancelling it. We may end it for a breach that is not fixed after notice. When a subscription ends, your access ends, and your data is kept as described above. If we permanently retire a product, we aim to give at least 60 days’ notice, let you export your data, and refund any prepaid period we will not deliver.

8Our intellectual property and confidentiality

We own the Service, including its software, source code, and design. These SaaS Terms give you no rights beyond the right to use the Service. If you send us feedback, we may use it without obligation to you. We use your name or logo in our marketing only with your express permission.

Each party will keep the other’s non-public business information confidential, use it only for this agreement, and protect it with reasonable care, except where disclosure is required by law.

9Warranties and disclaimers

We will provide the Service with reasonable skill and care and substantially as described on the product website. EXCEPT AS STATED IN THESE SAAS TERMS OR YOUR ORDER, THE SERVICE IS PROVIDED "AS IS," AND TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR GOODWILL, AND EACH PARTY’S TOTAL LIABILITY UNDER THESE SAAS TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE. These limits do not apply to your payment obligations, to either party’s fraud, or to liability that cannot be limited under applicable law. A signed agreement may set different limits.

11Indemnification

To the extent permitted by law, you will indemnify Vora Tech against third-party claims arising from Customer Data you had no right to upload, or from your or your users’ unlawful use of the Service.

12Governing law

These SaaS Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules, and disputes will be decided by the state or federal courts located in New Mexico. This does not remove protections that the law of your country gives you and that cannot be waived by contract.

13General

Changes. We will give subscribers at least 30 days’ notice of a material change to these SaaS Terms and ask them to accept it. If you do not accept, you can cancel before the change takes effect.

Export and sanctions. You may not use or provide access to the Service in violation of U.S. export control or sanctions laws or other laws that apply to you.

Entire agreement. These SaaS Terms, your Order, the Subscription & Cancellation Policy, the Refund Policy, the Privacy Policy, and any signed DPA are the entire agreement about the Service.

Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a merger, acquisition, or sale of our business.

Notices. We send notices to the email address on your account. You can send notices to omar@voratechllc.com.

Events beyond control. Neither party is liable for a delay or failure caused by events beyond its reasonable control, other than an obligation to pay.

Severability. If any part of these SaaS Terms is unenforceable, the rest remains in effect.

14Contact

For questions about this document, contact us: