Refund Policy

1One-time software licenses (VoraClip)

VoraClip is a one-time purchase delivered digitally: you download the app, and your license key is emailed to you after payment. There is no subscription and no renewal charge. You can try every feature free for 14 days before you buy.

You can ask for a refund within 14 days of your purchase. Paddle.com is the Merchant of Record for VoraClip, so Paddle reviews and issues refunds under its own refund policy. Use the link in your Paddle receipt, visit paddle.net, or email support@voratechllc.com from your purchase email. After a full refund, the license is deactivated. The VoraClip Refund Policy at voraclip.voratechllc.com/refunds has the details, including withdrawal rights for consumers in the EU, EEA, UK, and Switzerland.

2Cloud subscriptions (ErpVora and VoraCashier)

ErpVora is billed monthly in US dollars through Paddle.com, its Merchant of Record. You can ask for a full refund within 14 days of your first payment. A monthly renewal can be refunded only if you ask within 7 days of it and have not made significant use of the service in that period. Refunds are not available for renewals you did not cancel in time after using the service, or where you used AI or other usage-based features. Paddle issues approved refunds. The ErpVora Refund Policy at erp.voratechllc.com/refund-policy has the details.

VoraCashier plans are paid in advance for a month or a year and do not renew automatically. You can ask for a full refund within 7 days of your first payment. After that, payments for a period that has started are not refundable.

A free trial or free promotional period is not a paid subscription, so a refund window starts with your first payment. Otherwise, subscription charges are not refundable, including for the unused part of a period, unless the law or a signed agreement requires it. If we charge you in error, for example twice or after you cancelled in time, we will refund the incorrect charge.

3Custom development projects

Custom software, mobile app, integration, and automation projects follow the signed agreement and statement of work for that project, including any deposit and milestone payments. If a project is cancelled, the value of the work completed and the third-party costs already committed are deducted from what you paid, and any balance is returned under the project agreement and the law.

4How to ask for a refund

For VoraCashier and projects, email billing@voratechllc.com with your company name, the invoice or payment reference, and the reason for your request. For VoraClip and ErpVora, use the link in your Paddle receipt, visit paddle.net, or email billing@voratechllc.com and we will help. We review each request against this policy, your agreement, and applicable law. We start approved refunds within 10 business days, back to the original payment method; your bank or payment provider may take longer to complete them.

5Payment disputes

If you think a charge is wrong, please contact us first at billing@voratechllc.com so we can look into it and correct it quickly. If you open a dispute or chargeback with your bank, we will respond to the payment processor with the records of your purchase, the service we delivered, and our communications with you. Opening a dispute does not affect your legal rights. A chargeback used to keep a product or service without paying for it is treated as fraud under our terms, and the related license or account may be suspended.

6If we retire a product

If we permanently retire a product, we aim to give at least 60 days’ notice, let you export your data, and refund any prepaid period we will not deliver.

7Contact

For questions about this document, contact us: